SUPPORT

WELCOME TO TTLOCK SUPPORT

we're here to help you

Our team is always ready to assist you, but only if the equipment is purchased in our store.

We do not provide service and technical support for equipment purchased on aliexpress, amazon and other retailers not associated with our store!

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FREQUENTLY ASKED QUESTIONS

I already have a door with a lock, but I want to install a smart lock instead of the old lock. Help me choose the best model for my task....

Our team is always ready to help and find the best solution, but for this we need to know exactly what you have now installed on the door with some dimensions.

1. We need to understand whether your door opens inward or outward.

2. If your door opens inward, take three photos of your lock and give us the dimensions A, B, C, D

• Size A - Size by the height of your mortise;
• Size B - The thickness of your door;
• Size C - Distance from the center of the handle to the center of the cylinder;
• Size D - Distance from the center of the cylinder to the edge of the door;

3.If your door opens to the outside, then the dimensions A,B,C,D - must be measured on the inside of the door.